Working at the College

Posting 26-36
AI Practitioner

Enterprise Strategy & Data Management Unit, Digital Technology & Services Department

Permanent Position, Category 6, Hiring Range $88,806 - $102,253
New Vacancy: One position

The Artificial Intelligence (AI) Practitioner will be responsible for designing, developing, implementing and optimizing AI-driven solutions that improve efficiency and productivity by reducing manual effort. This role requires demonstrated expertise and a strong track record in leading design, development, and implementation of AI solutions, with a clear emphasis on alignment with enterprise strategy and governance frameworks.

Responsibilities:

AI Solution Development and Delivery:

• Deliver AI solutions leveraging Microsoft Azure AI services, Power Platform AI Builder, and Copilot integrations into production systems.
• Implement Machine Learning (ML) and natural language processing (NLP) solutions for tasks such as classification, summarization, and predictive analytics.
• Drive end-to-end model lifecycle execution, from deployment to continuous optimization, balancing enterprise-grade delivery with agile experimentation.
• Establish robust monitoring and operational practices, including performance tracking, drift detection, capacity planning, version control, and production support.
• Evaluate and optimize AI tools and platforms to drive continuous improvement, enhance efficiency, and reduce manual effort.
• Create documentation and conduct training sessions with stakeholders to increase AI adoption.
• Advance enterprise AI maturity by identifying and prioritizing high-value AI use cases aligned with business objectives, focusing on measurable impact and ROI.
• Develop and maintain an AI roadmap that integrates emerging technologies (e.g., Gen AI, agentic AI) into business processes and services.

AI Governance:

• Create and operationalize governance frameworks covering privacy and security impact assessments, AI risk and compliance, and data governance standards (classification, retention, auditability).
• Lead end-to-end model lifecycle oversight, ensuring robust controls for model validation, monitoring, and regulatory alignment.
• Monitor compliance of AI solutions with organizational AI ethics standards, regulatory requirements, and responsible AI principles.

Enterprise Architecture:

• Create and maintain enterprise architecture frameworks and reference models.
• Collaborate with solution architects to ensure all solutions and enhancements align with existing technical architecture and business value streams.
• Establish and operationalize governance frameworks for technology solution reviews, lifecycle oversight, and exception management.
• Provide inputs to project teams on technology selection and integration.
• Design and implement controls and monitoring processes to minimize security vulnerabilities and operational risks.

Qualifications, Skills & Experience:

• University degree in information systems, information management, computer science or a related field, or an equivalent combination of education and experience.
• 3-5 years of progressive experience designing and deploying AI solutions in enterprise environments, including large language models, prompt engineering and autonomous AI workflows.
• Proficiency with Azure AI, Python, SQL and Power Platform, with experience in data transformation and machine learning model development.
• Experience with AI governance, responsible AI principles, data privacy, security and policy frameworks in enterprise settings.
• Communication, stakeholder engagement and problem-solving skills, with the ability to translate business needs into practical AI solutions.
• Experience with ML frameworks, Copilot Studio, agentic AI, cloud infrastructure and change management is an asset.
• Strong proficiency in Cloud infrastructure.
• Understanding of responsible AI principles, including bias mitigation, data privacy, and model transparency.
• Experience developing and operationalizing data governance, security, and AI policy frameworks in enterprise environments.
• Experience in change management and applying responsible AI principles to support ethical, compliant, and risk-informed decision-making.

To apply, please submit your cover letter and resume through our application portal no later than 16 June 2026.

Posting 26-35
Bilingual Membership Records Assistant

Membership Records Unit, Membership Services Department 

Permanent position
Category 13 - Hiring Range $55,503 - $61,452
Existing Vacancy – 1 position

By reviewing documents in support of applications for teacher certification in Ontario, the Membership Records Assistant supports the quality and ongoing maintenance of the College’s Member Registry. The role includes a review of incoming documents such as academic and professional records.

French language testing may be administered.

Responsibilities:

• Process and assess Canadian and international applications for teacher certification in Ontario in accordance with regulatory requirements
• Examine documents to verify authenticity, and apply knowledge of regulatory requirements, official documentation, and official document sources to determine acceptability
• Scan, image, and maintain hard copy and digital documents
• Provide accurate, timely and clear communication to applicants and members
• Update member records and issue documentation in support of member qualifications and licensure in accordance with College by-laws and regulatory requirements
• Prepare complex case recommendations for leadership review and approval
• Provide regulatory information and technical support to faculties of education and providers of professional education programs
• Contact external agencies for confirmation/verification of official documentation
• Coordinate with other units within the College, as needed in support of member and applicant records
• Perform other duties as assigned.

Qualifications, Skills & Experience:

• Post-secondary diploma or degree, and/or at least one year of relevant experience, or an equivalent combination of education and experience
• Excellent oral and written communication skills in both French and English
• Working knowledge of CRM systems, Microsoft Office
• Strong problem-solving, analytical, decision-making and research skills
• An ability to work independently as well as in a team environment
• Effective time management and organizational skills
• High level of accuracy and attention to detail
• Ability to handle highly confidential and sensitive correspondence
• Considered a strong asset:
  • Experience within a regulatory, academic, or credential assessment setting
  • Knowledge of academic and professional documentation
  • Experience in assessment of fraud in hard copy and digital documentation

To apply, please submit your cover letter and resume through our application portal no later than 8 June 2026.

Posting 26-34
Bilingual Service Desk Specialist

Information Technology Unit, Digital Technology Services Department

Permanent Position
Category 11, Hiring Range $74,005- $82,070
Existing vacancy – One position

The Bilingual Service Desk Specialist’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user service requests. Problem resolution may involve the use of diagnostic and service desk request tracking tools, as well as require that the individual give remote and in-person, hands-on help at the desktop level.

Responsibilities:

Service Desk Support:

• Deliver Level 1 and Level 2 service desk support, resolving common hardware, software, access, account, and connectivity issues in a timely, professional manner.
• Triage, prioritize, troubleshoot, and resolve incidents and service requests, escalating complex issues when required.
• Document diagnostic steps, actions taken, resolutions, and follow-up activities within the IT service management system.
• Perform intermediate troubleshooting and root cause analysis for recurring issues affecting endpoints, Microsoft 365, printers, peripherals, network connectivity, and mobile devices.
• Administer device and application deployment, configuration, and support through Microsoft Intune across Windows, macOS, iOS, and Android platforms.
• Install, configure, test, and support workstations, laptops, Macs, peripherals, standard software, and user accounts for onboarding, moves, changes, and offboarding.
• Provide remote and onsite support for virtual, hybrid, and in-person meetings, including conferencing tools, AV equipment, room technology, and related connectivity issues.
• Support and maintain collaboration and communication tools, including Microsoft Teams and related telephony and conferencing services.
• Provide end-user support and guidance on endpoint setup, software configuration, access issues, and the effective use of technology tools.
• Create and maintain user guides, knowledge base articles, help sheets, and FAQs to support self-service and consistent service delivery.
• Perform preventive maintenance, hardware and software upgrades, asset tracking, and software license administration.
• Perform other related duties as assigned by the Manager, Information Technology.

Telecommunication:

• Coordinate with vendors to support and maintain the College’s call centre, ensuring reliable service and minimal downtime.
• Configure and maintain holiday schedules, closure settings, and other call flow updates to align with operational requirements.
• Create, manage, and maintain user accounts, access permissions, and role-based settings.
• Configure, update, troubleshoot, and optimize the Interactive Voice Response (IVR) system.
• Implement approved changes to improve call routing, user experience, and operational efficiency.

Qualifications, Skills, and Experience:

• Post-secondary education, at minimum a diploma, in computer technology or a related field.
• Three to five years of related experience in a service desk, desktop support, or technical support environment.
• Bilingual proficiency in both English and French is required for this role.
• Microsoft, Apple, and ITIL v4 certifications are considered assets.
• Demonstrated knowledge of IT infrastructure and end-user technologies, including scanners, multifunction printers, switches, Wi-Fi, VPN, cabling, desktops, laptops, Macs, mobile devices, and AV equipment.
• Experience supporting current Windows and macOS operating systems, Windows Server environments, and VMware.
• Strong application support experience with Microsoft 365, Adobe, Exchange, Qualys, ServiceNow, remote support tools, and Active Directory.
• Working knowledge of diagnostic and troubleshooting tools and utilities, including ping, telnet, and nslookup.
• Strong verbal and written communication skills, with the ability to explain technical concepts in clear, user-friendly language.
• Well-developed interpersonal skills, including rapport-building, active listening, and effective questioning.
• Strong documentation, analytical, research, and problem-solving skills.
• Demonstrated ability to learn quickly, manage competing priorities, and perform effectively in a fast-paced environment.
• Strong customer service orientation and commitment to delivering responsive, high-quality support.
• Proven ability to work effectively in a team-oriented, collaborative environment.

Work Conditions

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

To apply, please submit your cover letter and resume through our application portal no later than June 8, 2026.