Posting 24-20
Bilingual Manager, Tribunals Unit

Policy, Governance and Tribunals Department

Permanent  position, Category 4A – Hiring Range $137,908 - $155,216

Under the supervision of the Director of Policy, Governance and Tribunals, you will manage all aspects of the hearings processes for matters referred to the Discipline and Fitness to Practise Committees. This role provides leadership and oversight of staff and Independent Legal Counsel (ILC), who support the work of a Committee and Roster of 30+ members who adjudicate a high volume of discipline and fitness to practise cases in English and French (i.e., 100+ hearings per year). Hearings are presumptively held electronically, via Zoom. You will also work closely with the Chairs of the Discipline and Fitness to Practise committees, in support of their, and their committees’, governance functions. The role also requires that you work effectively with others to build strong stakeholder relationships, continuously monitor and improve processes and establish innovative solutions in a respectful and collaborative environment.

Responsibilities

• Manage resources to achieve department operational deliverables and College strategic priorities
• Provide leadership, determine priorities, assign and monitor the work of staff ensuring professionalism, accuracy, timely completion and an equitable distribution of work
• Establish and maintain efficient and effective procedures, train and orient new staff, communicate performance standards and regularly evaluate performance of staff
• Review drafts of decisions of the Discipline and Fitness to Practise Committee and flag potential legal errors for panels’ consideration
• Oversee the compilation of hearings-related data to inform strategic decision making
• Prepare Committee and Registrar Reports to Council, in consultation with staff and Committee Chairs as needed
• Participate in Policy, Governance, and Tribunals Department planning, program and priority setting
• Interpret and communicate Council, administration and human resources policies and procedures to staff and Committee/Roster members
• Keep abreast of current issues and trends in professional conduct and fitness to practise policies and procedures, relevant legislation and legal jurisprudence, particularly in the area of administrative law
• Monitor, train and support staff involved in the scheduling of hearings, and other hearings arrangements and logistics
• Attend hearings as needed
• Respond to media or public requests relating to hearings processes, outcomes, or access to hearings materials
• Work extensively and communicate regularly with Committee members and Chairs to ensure that appropriate processes and timelines are respected
• Identify and report to the Director matters including: staffing issues; Committee member concerns; quality and consistency of hearing materials received from counsel; efficiency of hearings-related processes; and any other matters related to the effective running of the Unit
• Perform other duties as assigned

Qualifications

• Lawyer, Member in good standing with the Law Society of Ontario
• Superior communication and legal writing skills
• 3-5 years of demonstrated leadership skills and knowledge achieved through a combination of relevant legal and management experience complemented by related educational qualifications
• Knowledge of Administrative Law and principles of procedural fairness
• Knowledge of the Ontario College of Teachers Act, 1996, Ontario College of Teachers By-laws, the Rules of Procedure of the Discipline Committee and of the Fitness to Practise Committee and the Statutory Powers Procedures Act
• Strong attention to detail and accuracy
• Superior legal writing and editing skills
• Excellent analytical and problem-solving skills
• Strong inter-personal skills
• Proven organizational skills to manage high volumes of work
• Ability to work well under pressure and handle competing priorities to meet deadlines in fast-paced work environment that holds 100+ hearings annually
• Computer skills: Microsoft Office including Word, Excel, PowerPoint; Outlook; videoconferencing, including Zoom and MS Teams; meeting management software (e.g. eScribe); file sharing technology (e.g. ShareFile)

To apply, please submit your cover letter and resume through our application portal no later than April 12, 2024.

Posting 24-19
Administrative Assistant

Policy & Governance Unit,Policy, Governance and Tribunals Department

Limited term appointment –up to 12 months, Category 13 – Hiring Range $52,697 - $58,345

With your successful administrative experience in a fast-paced office environment, ability to multi-task and prioritize, and strong organization, interpersonal, and oral and written communication skills, you will provide administrative assistance to the College’s Policy and Governance Unit, including supporting the registration and accreditation appeals processes. While not required, bilingualism would be an asset for this position.

Responsibilities:

• Support the Policy Analyst, Appeals in scheduling meetings and establishing panels in conjunction with the Registration Appeals Committee and Accreditation Appeals Committee, including preparing agendas, meeting notices, draft decisions, and ensuring timely delivery of panel materials. Provide backup for the Executive Assistant to the Director of Policy, Governance and Tribunals and the Council and Committee Officer, as needed.
• Liaise with independent legal counsel, Committee/Roster Members, Members of the profession, and applicants regarding the Registration Appeals and Accreditation Appeals process, including providing support at panel meetings and coordinating post-panel meeting tasks, as required.
• Prepare and distributes Registration Appeals and Accreditation Appeals Committee meeting notices, agendas, and minutes.
• Distribute materials electronically to Committee members for Committee meetings.
• Provide support for Registration Appeals and Accreditation Appeals Committee meetings and training sessions when required including assisting the Policy Analyst, Appeals in the preparation of training information packages.
• Maintain the Registration Appeals database
• Assist in a redaction process of decisions including logging, editing ensuring accuracy, arranging translation and distribution for sign offEnsure that work prepared in the Unit for the College Council or senior staff is of high quality and is processed according to format in a timely manner.
• Act as a resource person, follow up on queries from internal College staff on the status of various projects.
• Organize and maintain the filing system for the Unit including archiving.
• Assist in the compilation of statistical data for the Unit.
• Organize meetings as requested by the Manager including preparation and distribution of agendas and meeting packages, booking meeting locations, setting up equipment resources, arranging hospitality, and preparing meeting minutes.
• Maintain the Manager’s calendar, as required, prioritizing scheduling and managing conflicts, and develop a daily calendar package with appropriate background material.
• Prepare draft correspondence for the Manager in reply to incoming correspondence or routine enquiries, including prepping for signature and delivery.
• Maintain an accurate attendance record system for the Unit.
• Make travel arrangements and set itineraries for the Manager or Analysts.
• Coordinate or provide orientation for new Unit staff.
• Track and process invoices and expense claims ensuring accuracy and adherence to finance policies ensuring expense reimbursement is within the expense report guidelines; validate expense reports prior to approval.
• Track and maintain follow-ups on deadlines and outstanding items.
• Perform other duties that may be assigned by the Manager of Policy and Governance.

Qualifications:

• 3-5 years of administrative experience, or an equivalent combination of education and experience.
• Superior interpersonal, planning, time management, organizational, problem-solving, and customer service skills are required.
• Ability to multi-task under pressure, deal with conflicting priorities, and coordinate projects to tight deadlines, with a high degree of accuracy and attention to detail are required.
• Strong oral and written communication skills, including the ability to edit and proofread documents, and write meeting summaries and other documents for both internal and external audiences are required.
• Advanced PC skills, particularly with Microsoft Office applications (Outlook, Word, Excel, PowerPoint), Adobe Acrobat and Adobe Sign, and experience with virtual meeting applications (Microsoft Teams and Zoom) are essential.
• Proven skills and experience in the successful organization of meetings, arranging travel, and managing multiple calendars are also required.
• Experience working in a professional self-regulatory environment is considered an asset.
• Bilingualism is considered an asset for this position.

To apply, please submit your cover letter and resume through our application portal no later than April 12, 2024.

Posting 24-18
Bilingual Membership Records Assistant

Membership Records Unit, Membership Services Department

Permanent Position, Category 13 - Hiring Range $52,697 - $56,462

By reviewing documents in support of applications of teacher certification in Ontario, the Membership Records Assistant supports the quality and ongoing maintenance of the College’s Member Registry. The role includes a review of incoming documents such as academic and professional records.

French language proficiency testing will be administered.

Responsibilities:

• Process and assess Canadian and international applications for teacher certification in Ontario in accordance with regulatory requirements
• Examine documents to verify authenticity, and apply knowledge of regulatory requirements, official documentation, and official document sources in order to determine acceptability
• Scan, image and maintain hard copy and digital documents
• Provide accurate, timely and clear communication to applicants and members
• Update member records and issue documentation in support of member qualifications and licensure in accordance with College by-laws and regulatory requirements
• Prepare complex case recommendations for leadership review and approval
• Provide regulatory information and technical support to faculties of education and providers of professional education programs
• Contact external agencies for confirmation/verification of official documentation
• Coordinate with other units within the College, as needed in support of member and applicant records
• Cross-train for occasional assignment in comparable roles across the Membership Services Department
• Assume selected Acting Officer duties when requested
• Perform other duties as assigned.

Qualifications:

• An ability to work independently as well as in a team environment
• Experience within a regulatory, academic or credential assessment setting is considered a strong asset
• Effective time management and organizational skills
• High level of accuracy and attention to detail
• Working knowledge of CRM systems, Microsoft Office
• Strong problem-solving, analytical, decision-making and research skills
• Ability to handle highly confidential and sensitive correspondence
• Strong written communication skills
• Knowledge of academic and professional documentation is an asset
• Experience in assessment of fraud in hard copy and digital documentation is an asset

To apply, please submit your cover letter and resume through our application portal no later than April 12, 2024.

Posting 24-17
Research Analyst – Intern

Standards of Practice and Accreditation Department

$25 Hourly Rate, Internship
Full-time limited-term appointment until December with the possibility of extension.

The Ontario College of Teachers is seeking an intern who will assist in research and policy development work through supporting research initiatives related to teacher education.

Responsibilities:

Primary Research including:

• Support the facilitation of focus groups
• Design and implement surveys
• Analyze focus group, consultation, and survey data

Secondary Research including:

• Literature reviews
• Environmental and Policy Scans
• Curriculum analysis

Production of deliverables including:

• Reports
• Stakeholder presentations for external and internal stakeholders
• Data displays

Qualifications:

• Interns will have experience with both qualitative and quantitative research methodologies.
• Interns should have strong critical analysis, conceptual abilities and written communication skills.
• Knowledge of current data gathering and analysis tools is highly valued.
• Interns will have a keen interest in the field of education.
• Experience in the field of education is an asset.
• Bilingualism is a strong asset.

To apply, please submit your cover letter and resume through our application portal no later than April 4, 2024.

Posting 24-16
Quality Assurance Specialist

Membership Records Unit, Membership Services Department

Permanent Position, Category 11 - Hiring Range $70,263 - $79,837

As the Quality Assurance Specialist in the Membership Records Unit, you will play a vital role in ensuring the accuracy and integrity of information in support of teacher certification in Ontario. Drawing on your experience in project and process development, you will be responsible for maintaining a robust quality assurance program that identifies areas for system improvement as well as staff training.

Bilingualism (English/French) is an asset for this role.

Responsibilities:

• Collaborate with the Membership Records Team to design and implement an effective quality assurance program that aligns with organizational goals and best practices
• Analyze data and identify opportunities for improvement to enhance the efficiency and accuracy of data handling and document assessment
• Coordinate the development and delivery of training materials to equip team members with the necessary skills and knowledge related quality control program findings
• Maintain the quality and accuracy of information provided to applicants and members.
• Track the effectiveness of the quality assurance program and report on progress to unit leadership
• Support and guide professional learning and change management
• Work with cross-functional teams including Client Services, Evaluation Services and Information Technology to address data-related challenges and promote a culture of data accuracy and quality
• Stay updated on industry trends and best practices in quality assurance and data management, actively seeking opportunities to enhance systems and overall unit performance
• Auditing applicant and member records to regularly assess the accuracy of information contained in the Member Registry, identifying and addressing discrepancies and errors
• Investigate and resolve data-related issues, client inquiries and complaints related to information accuracy
• Perform other duties as assigned.

Qualifications:

• Experience in leading projects and process development
• Experience in membership records, data management, quality assurance or a related role
• Strong problem-solving, analytical, decision-making and research skills
• Capacity to use data for evidence-based decision-making and leading team collaboration
• Knowledge of academic and professional documentation is considered a strong asset
• Experience within a regulatory, academic or credential assessment setting is considered a strong asset
• High level of accuracy and attention to detail
• Working knowledge of CRM systems, Microsoft Office
• Excellent communication and interpersonal skills to collaborate effectively with diverse teams.
• Ability to work independently as well as in a team environment

To apply, please submit your cover letter and resume through our application portal no later than April 2, 2024.

Posting 24-15
Bilingual Council and Committees Coordinator, Policy and Governance Unit

Policy, Governance and Tribunals Department

Permanent Position, Category 11 - Hiring Range $70,263 - $79,837

With your successful administrative experience in a fast-paced office environment, ability to multi-task and prioritize, and strong organizational, interpersonal, and oral and written communication skills, you will support the department in carrying out its governance and policy activities. This includes various project and administrative tasks. Excellent knowledge of Zoom/MS Teams, and Microsoft Office, including Outlook, Word, Excel and PowerPoint, and experience in committee support and minute-taking required.

Language proficiency testing will be administered as part of the recruitment process for this position.

Responsibilities:

Council and Committee Support:

• Provide coordination, administrative, and meeting support to unit staff leads for Council and its three Subcommittees: Audit and Finance, Human Resources, and Selection and Nominating.
• Provide support to statutory and regulatory committees (Registration Appeals Committee, Accreditation Appeal Committee and the Adjudicative Body of Chairs), including coordinating training, preparing materials for panels, corresponding with key stakeholders including committee and roster members, and participating in related activities (EN and FR).
• Assist in the preparation of Council and Committee materials, including collating large meeting packages, coordination of the collection of materials, distribution, and electronic posting of materials on eScribe.
• Coordinate logistical arrangements for in-person and virtual meetings, including travel and hotel reservations as required.
• Act as a recorder and prepare draft minutes, as required.
• Assist in administrative processes related to Council, Committee and Roster appointments.
• Support processing expense claims for Council, committee, and roster members, preparing and submitting on behalf of Council, committee and roster members after each meeting when requested (approximately 60-70 individuals).
• Support the administration of an oath of office upon appointment for all Council, committee and roster members (EN and FR).
• Maintain Council and committee meeting schedule on GovNet.
• Assist in a redaction process of decisions including logging, editing ensuring accuracy, arranging translation and distribution for sign-off.
• Coordinate and assist with onsite meeting preparations as required.
• Respond to general inquiries (EN and FR) from Council, Committees and Rosters as required.

Unit Coordination:

• Ensure that work prepared in the Unit for the College Council or senior staff is of high quality and is processed according to format in a timely manner.
• Receive visitors, deal with enquiries and arrange appointments for staff as required.
• Answer telephone calls for the Unit, obtain information from callers where required and refer calls to the appropriate staff member.
• Act as a resource person, follow up on queries from internal College staff on the status of various projects and accurately relay the required responses back to the appropriate individual.
• Log, distribute and track incoming mail for the Policy and Governance Unit.
• Compose and type letters in reply to routine enquiries as part of a coordinated mailing.
• Transcribe and format letters, memoranda, articles, reports, speeches, briefing notes, ensuring accuracy and proper distribution.
• Conduct or compile research and draft various documents, correspondence, and memorandums as directed.
• Organize and maintain filing systems for the Unit.
• Forward appropriate materials for archiving.
• Assist in the coordination, production, and distribution of materials for consultations and events.
• Oversee monthly attendance and coordinate travel arrangements for Unit staff.
• Prepare agendas and arrange accommodations for unit and team meetings.
• Perform other duties that may be assigned.

Additional Desired Skills:

• Experience supporting Council and Committees in a regulated industry is considered an asset.
• Experience with an appeal process or tribunal is considered an asset.

Qualifications:

• Superior skills in French and English, both oral and written.
• Post-secondary education and/or relevant experience in a field such as education, government relations, policy, business and/or public administration.
• Strong project-management skills, combined with a keen interest in developing a breadth and depth of knowledge in education and governance.
• Knowledge of government relations, structures, and policy, and/or experience in the education or public-policy domains.
• Exceptionally detail-oriented, with strong organizational skills and the ability to meet critical deadlines.
• Highly collaborative, with strong interpersonal and networking skills to develop key stakeholder relations.

To apply, please submit your cover letter and resume through our application portal no later than March 26, 2024.

Posting 24-14
Investigator, Investigations Unit

Investigations and Professional Conduct Department

Limited term appointment – up to 6 months with possibility of extension
Category 6 - Hiring Range: $84,316 to $97,083

As a proven investigator with experience in sensitive and sometimes complex cases, you will investigate complaints of alleged teacher professional misconduct, incompetence and incapacity.

The successful candidate must be team-oriented yet also able to work independently. You have a good knowledge of the applicable legislation regarding the regulation of the teaching profession in Ontario, interact professionally with members of the public, members of the profession, employers and legal counsel, are able to review a high volume of information in a timely fashion, attentive to detail, bring excellent analytical and problem-solving skills, produce exceptional written work product and adhere to timelines. You have also demonstrated a high level of productivity in your current or former roles. Professional regulatory organization experience is an asset in consideration for this role. This position is suitable for telecommuting.

Responsibilities:

• Review and analyze information from public and employer complaints identifying gaps in the information provided and determining appropriate steps to take in the investigation.
• Interview complainants, witnesses, and/or alleged victims where appropriate.
• Where required, obtain information from third parties (e.g., police, the courts, child and family services).
• Prepare thorough, organized and accurate Investigation Plans.
• Draft allegations of professional misconduct, incompetence or incapacity based on the information gathered in the course of an investigation.
• Consult with the Manager, Investigations or Senior Investigator where required on the nature and the extent of an investigation, including witnesses to be interviewed, other persons to be contacted for information, substantiating documentation, and obtaining legal advice.
• Prepare correspondence re: the investigation process for members who are the subject of an investigation, counsel, public complainants and witnesses.
• Prepare comprehensive, organized and cogent Investigation Reports for review by panels of the Investigation Committee in accordance with established policies and procedures.
• Prepare for and attend Investigation Committee panel meetings to provide background information and answer questions from the panel on assigned cases.
• Have a thorough understanding of the relevant sections of the Ontario College of Teachers Act, 1996 and its relevant Regulations, the Education Act and the Child, Youth and Family Services Act, 2017.
• Provide support to College prosecution counsel, as necessary.
• Attend discipline, competence or fitness to practise hearings to give evidence, as necessary.
• Perform other duties as assigned by the Manager, Investigations or Senior Investigator.

Qualifications:

• Excellent oral and written communications skills.
• Strong attention to detail and accuracy
• Strong analytical abilities
• Ability to develop and maintain effective working relationships with staff, Investigation Committee and Roster members, external counsel, employers and members of the public
• Administrative law background is an asset
• Good working knowledge of the Ontario College of Teachers Act and its relevant Regulations, the Education Act and the Child, Youth and Family Services Act, 2017
• Familiarity with Equity, Diversity and Inclusion principles with an emphasis on barriers and marginalization experienced within institutions and legal settings.

To apply, please submit your cover letter and resume through our application portal no later than March 20, 2024.

Posting 24-13
Bilingual Investigator, Investigations Unit

Investigations and Professional Conduct Department

Permanent position, Category 6 - Hiring Range: $84,316 to $97,083

As a proven investigator with experience in sensitive and sometimes complex cases, you will investigate complaints of alleged teacher professional misconduct, incompetence and incapacity.

The successful candidate must be team-oriented yet also able to work independently. You have a good knowledge of the applicable legislation regarding the regulation of the teaching profession in Ontario, interact professionally with members of the public, members of the profession, employers and legal counsel, are able to review a high volume of information in a timely fashion, attentive to detail, bring excellent analytical and problem-solving skills, produce exceptional written work product and adhere to timelines. You have also demonstrated a high level of productivity in your current or former roles. Professional regulatory organization experience is an asset in consideration for this role. This position is suitable for telecommuting.

French language proficiency testing will be administered as part of the recruitment process for this position.

Responsibilities:

• Review and analyze information from public and employer complaints identifying gaps in the information provided and determining appropriate steps to take in the investigation.
• Interview complainants, witnesses, and/or other individuals where appropriate.
• Where required, obtain information from third parties (e.g., the courts, child and family services).
• Prepare thorough, organized and accurate Investigation Plans.
• Draft allegations of professional misconduct based on the information gathered in the course of an investigation.
• Consult with the Manager, Investigations or Senior Investigator where required on the nature and the extent of an investigation, including witnesses to be interviewed, other persons to be contacted for information, substantiating documentation, and obtaining legal advice.
• Prepare correspondence re: the investigation process for parties, counsel and witnesses.
• Prepare comprehensive, organized and cogent Investigation Reports for review by panels of the Investigation Committee in accordance with established policies and procedures.
• Prepare for and attend Investigation Committee panel meetings to provide background information and answer questions from the panel on assigned cases.
• Have a thorough understanding of the relevant sections of the Ontario College of Teachers Act, 1996 and its relevant Regulations, the Education Act and the Child, Youth and Family Services Act, 2017.
• Provide support to College prosecution counsel, as necessary.
• Attend discipline, competence or fitness to practise hearings to give evidence, as necessary.
• Perform other duties as assigned by the Manager, Investigations or Senior Investigator.

Qualifications:

• Excellent oral and written communications skills in both French and English
• Strong attention to detail and accuracy
• Strong analytical abilities
• Ability to develop and maintain effective working relationships with staff, Investigation Committee and Roster members, external counsel, employers and members of the public
• Administrative law background is an asset
• Good working knowledge of the Ontario College of Teachers Act and its relevant Regulations, the Education Act and the Child, Youth and Family Services Act, 2017
• Familiarity with Equity, Diversity and Inclusion principles with an emphasis on barriers and marginalization experienced within institutions and legal settings.

To apply, please submit your cover letter and resume through our application portal no later than March 20, 2024.

Posting 24-12
Associate Director of Information Technology, Information Technology Unit

Office of the Registrar Department

Permanent position, Category 3 – Salary Range $169,733 - $226,310

The Ontario College of Teachers is looking for an experienced Associate Director of Information Technology to oversee the organization’s Information Technology operations and infrastructure and lead in implementing new IT systems and policies. The Associate Director will report to the Office of the Registrar.

Responsibilities:

• Oversee all technology operations and assess their efficacy in meeting the College’s mandate of Protecting the Public Interest and strategy goals.
• Support the IT steering committee, providing leadership and business case justifications, cost-benefit analyses and recommendations.
• Develop departmental goals, objectives, and operating procedures. Responsible for defining the vision and roadmap in alignment with the College’s strategic plan.
• Devise and establish IT policies, processes and systems to support the implementation of strategies set by the Senior Leadership Team.
• Managing the IT and the databases, ensuring their reliability, scalability, and security.
• Analyze the business requirements of all departments to determine their technology needs.
• In compliance with College policy, contribute to assessing and procuring effective technological equipment, software, and service.
• Lead efforts to optimize existing infrastructure performance, identifying and implementing enhancements as needed.
• Develop a strategy to support College-wide upgrades, configurations or new systems and recommend solutions to the Registrar.
• Provide effective leadership, coaching, and development to the team, creating a continuous improvement and collaboration culture.
• Control the annual IT operating and capital budget forecasting and reporting on expenditures.
• Allocate resources effectively to meet College priorities.
• Ensuring IT operations are well-resourced, staffed, and compliant with applicable laws and regulations.
• Leadership in the implementation of AODA compliance requirements.
• Act as a subject matter expert to the Office of the Registrar in making recommendations about the organization of IT teams and reporting lines.
• Keep updated with new technologies such as AI and implement applicable improvements to College-wide processes.
• Network with sector colleagues in Regulation and beyond, accessing expert knowledge in the field about best practices.
• Perform additional duties as assigned by the Registrar and Deputy Registrar.

Qualifications:

• At least 10 years’ experience as an Information Technology leader, in IT infrastructure, IT governance, project sponsorship & leadership, engagement oversight and leading enterprise-wide solutions.
• Strong understanding of end-user computing technologies with an emphasis on Microsoft technologies.
• Expertise in equity, diversity, inclusion, and accessibility, particularly to IT but also in management and employment.
• 10 years of experience leading and being involved with complex IT initiatives, effectively overseeing large budgets, translating business requirements into technical solutions, risk management, cost forecasting, procurements, HW & SW asset lifecycles, licensing and maintaining vendor relationships.
• Demonstrated leadership skills with the ability to lead and motivate a diverse team.
• Excellent organizational and leadership skills.
• Strong project management skills.
• An innovator with creative thinking and solid analytical and problem-solving skills.
• Active listener with outstanding communication skills.
• A bachelor's degree in computer science or a related field.
• A master's degree in computer science is preferred.
• Proof of continued education, along with industry-accredited certifications in IT, is desirable.

To apply, please submit your cover letter and resume through our application portal no later than March 22, 2024.