Working at the College

Posting 26-29
Senior Investigator

Investigations Unit, Investigations and Professional Conduct Department

Limited term appointment – up to 11 months
Category 5 - Hiring Range $101,756 - $116.432
Existing Position – One vacancy

To assist the Manager, Investigations in providing direction to and supervision of Investigators. Responsibilities include providing Investigators with initial and ongoing training, supervision of investigation progress, and review of relevant documents including Investigation Plans and Investigation Reports for the Investigation Committee.

Responsibilities

Training and Development

• Participate in the full cycle recruitment for positions in the unit (edit postings, review applicants, prepare interview questions and interview).
• Provide initial and ongoing training of Investigators.

Allocation of Cases

• Review and assign cases to Investigators and balance Investigator caseloads.
• Reassign files when necessary.

Supervision of Investigators

• Team Lead for a group of approximately seven Investigators.
• Provide direction on the conduct of investigations, including analyzing initial information to detect evidentiary gaps in files, identifying persons to be interviewed, and setting time frames for investigations.
• Review, edit and provide comments and feedback on Investigation Plans and proposed allegations of professional misconduct, competence or fitness to practise.
• Review, edit and provide comments and feedback on Registrar Memoranda, Requests to Initiate Investigations, Investigation Reports, notification letters, and resolve issues as they arise as files go through the document management system
• Conduct one-on-one weekly meetings with Investigators as necessary to respond to questions and provide guidance
• Conduct quarterly file reviews of investigation files to monitor file progress and offer constructive feedback to investigators.
• Conduct annual Performance Appraisals of Investigators.
• Develop, in conjunction with HR, implement and monitor Performance Improvement Plans as needed, with Manager’s support.

Project Management

• Coordinate assigned Investigation Unit projects.
• Review and update template documents in iStar as required and ensure French language templates align with English language templates.
• Assist the Manager, Investigations and/or the Director of Investigations and Professional Conduct with the Investigation Unit’s statistics for Registrar’s Reports, budget presentations, etc.
• Attend Unit check-in meetings with the Director, Department leadership meetings, affiliates meetings, meetings with Independent Legal Counsel or the College’s external prosecutors.
• Participate in development of content and presentation of annual employer webinar.
• Develop and participate in external presentations.
• Participate in College wide initiatives, including KPIs as they relate to the College’s strategic goals.
• Respond to questions from employers, members, members of the public and affiliates as needed.
• Perform the duties of the Manager, Investigation in the Manager’s absence (Acting).
• Perform other duties as assigned by the Manager, Investigations.

Qualifications, Skills and Experience

• Post-secondary education (Bachelor’s degree preferred).
• Bachelor of Education and/ or Law degree is an asset.
• Three or more years of experience working for a professional regulator with an emphasis on investigations is an asset.
• Supervisory experience is an asset.
• Excellent communication skills, written, oral and comprehension, are required.
• Ability to review and digest large volumes of materials.
• Organizational, time management skills and problem-solving skills.
• Ability to manage various personalities, including the use of tact and diplomacy and to assist Investigator teams with strategic questions regarding their investigations.
• Critical analysis and ability to interpret and apply policies, procedures, and relevant legislation.
• Self-motivated, self-directed and ability to multi-task.
• Sound judgment, professionalism, discretion and ability to maintain confidentiality in order to conduct investigations in a timely and efficient manner and in compliance with the requirements of section 48 of the Ontario College of Teachers Act.

To apply, please submit your cover letter and resume through our application portal no later than May 7, 2026.

Posting 26-28
Investigator and EDI Specialist

Investigations Unit, Investigations and Professional Conduct Department

Limited term appointments – up to 12 months
Category 6 - Hiring Range: $88,806 to $98,891
Existing vacancy – 1 position

The Investigator and EDI Specialist investigates complaints relating to professional misconduct, incompetence and incapacity using an Equity, Diversity and Inclusion (EDI) lens where applicable.

The successful candidate must be team-oriented yet also able to work independently. They have a good knowledge of the applicable legislation regarding the regulation of the teaching profession in Ontario, interact professionally with members of the public, members of the profession, employers and legal counsel, are able to review a high volume of information in a timely fashion, attentive to detail, bring excellent analytical and problem-solving skills, produce exceptional written work product and adhere to timelines. They have also demonstrated a high level of productivity in their current or former roles. The successful candidate will incorporate an equity, diversity and inclusion lens into investigative work, including consultation on EDI considerations and collaboration with internal and external partners to ensure complaint investigation processes are fair, accessible and aligned with the Ontario Human Rights Code. This position is suitable for telecommuting.

Responsibilities:

Conducting Safe and Trauma-Informed Investigations 

• Review and analyze information from public and employer complaints, identifying gaps in the information provided.
• Prepare for and conduct interviews of complainants, witnesses, and/or other individuals where appropriate.
• Obtain information from third parties (e.g., the courts, child and family services), where required.
• Conduct investigations that involve complainants or alleged victims who claim discrimination based on race, sexual orientation, gender identity, religion, or other protected rights. 
• Begin to develop and implement alternative dispute resolution options, including restorative justice and healing practices involving complainants, victims, families, communities and members where applicable and where compatible with the College’s mandate and governing legislation. 

Investigation Planning & Execution

• Prepare thorough, organized, and accurate Investigation Plans by conducting a comprehensive review of the file material.
• Draft allegations of professional misconduct, incompetence or incapacity based on the information gathered.
• Consult with the Manager, Investigations or Senior Investigator on the nature of the complaint and steps to take in an investigation.
• Identify whether additional information is required or determine if witnesses proposed by complainant are relevant to an investigation.
• Prepare comprehensive, organized, and cogent Investigation Reports for review by panels of the Investigation Committee in accordance with established procedures.
• Prepare for and attend Investigation Committee panel meetings to provide background information and answer factual questions from the panel on assigned cases. 

Supporting IPC Department Communication   

• Review communication materials and templates related to Investigation processes and propose revisions/edits to ensure the use of compassionate and sensitive language. 
• Provide advice, guidance and support resources when IPC staff are engaging with members/alleged victims/complainants/witnesses who are racialized, sexually or gender-diverse complainants, religions, or identify under other protected rights. 

Formalizing Partnerships and Process Improvement   

• Assist with formalizing partnerships between the IPC Department and advocacy groups supporting marginalized people on process improvement and best practices. 
• Stay informed about best practices, trends and legal requirements related to EDI within the education sector, and propose additions/deletions to existing IPC policies, procedures and practices.
• Draft language for new IPC policies, procedures and practices. 

Developing and Implementing Training Programs   

• Support the development of ongoing IPC training to raise awareness and enhance understanding of EDI issues, fostering a more inclusive and culturally competent team. 

Other Duties as Assigned   

• Perform other duties as assigned by the Manager, Investigations. 

Qualifications, Skills & Experience:

• Clear, tactful and concise oral and written communication skills.
• Strong attention to detail and accuracy.
• Strong analytical abilities.
• Post-secondary education (Bachelor’s degree).
• Five years’ experience working in EDI is a requirement.
• Excellent knowledge of EDI principles, anti-racism and anti-oppression principles.
• Cultural humility (i.e., fostering authentic relationships through the development of each individual Department employee’s self-awareness and lifelong learning) and cultural responsibility (i.e., creating an environment that values and supports diversity, inclusivity, and ethical behaviour).
• Approachable and accepting; creating a “safe space” for alleged victims, witnesses, members, public complainants by practising trauma informed investigation techniques.
• An understanding of the historic context of Canada.
• Good working knowledge of the Ontario College of Teachers Act and its relevant Regulations, the Education Act and the Child, Youth and Family Services Act, 2017.
• Interviewing skills, including a trauma informed approach, to ensure all knowledge is obtained in an appropriate manner from alleged victims and witnesses in files.
• The ability to communicate appropriately with vulnerable or diverse people to ensure that the College’s mandate is clearly explained.
• Knowledge of the criminal justice system to assist in navigating criminal files.
• Computer skills including Microsoft Office Suite and Adobe packages, to facilitate the preparation of investigation materials.
• The ability to work together as Unit and Departmental colleagues to facilitate internal education of staff, policy development, Investigation work and Discipline/Fitness to Practise prosecutions.
• Considered an asset:
  • Legal background in administrative or regulatory law.
  • Ontario College of Teachers membership in good standing.
  • Experience in an investigative role, ideally with a regulatory body.
  • Bilingualism.

To apply, please submit your cover letter and resume through our application portal no later than 4 May, 2026.

Posting 26-27
Bilingual Membership Records Officer

Membership Records Unit, Membership Services Department

Limited term appointment – up to 6 months
Category 6 – Hiring Range $88,806 - $98,891
New vacancy: one position

The Bilingual Membership Records Officer (MRO) is responsible for leading a team that reviews academic and professional documents to support teacher certification applications and member records. This role involves interpreting policies and procedures, analyzing and planning operational requirements and ensuring efficient and effective execution of the unit's activities.  The MRO supervises Membership Records Assistants, manages quality control, develops training programs and ensures compliance with records management standards. 

French language proficiency testing may be administered in the recruitment process.

Responsibilities:

Leadership and Supervision

• Assign work, monitor task volumes, and conduct quality control checks to ensure quality management in accordance with Membership Records documentation and/or evaluation procedures, general records management standards and College standards
• Contribute to the establishment of unit priorities in alignment with the College’s strategic plan and operational objectives
• Provide supervision and direction for Membership Records Assistants in the creation and maintenance of applicant and member files
• Guide employee performance through goal setting, providing regular and ongoing feedback, and conducting periodic and annual reviews; escalate issues and concerns to management where appropriate
• Review the day-to-day activities of the unit to ensure full coverage of duties and responsibilities and assign/schedule staff as appropriate.
• Liaise with Senior Evaluators, Client Services Officers and Quality Assurance Specialists to address anomaly cases.

Policy & Procedure Interpretation

• Understand, apply and contribute to the interpretation of provincial legislation, regulations, by-laws and College policies and procedures related to the assessment of member and applicant records including legislation regarding collection and retention of information, alternative documentation, fair registration and privacy regulation
• Oversee quality control and case reviews for appeal packages, draft technically accurate College submissions, assess new documentation for impact on evaluations, and collaborate with the Membership Services Policy Analyst on case management and reporting.
• Investigate, analyze and provide decisions and/or recommendations with supporting rationale for issue resolution
• Contribute to department policy and procedure development
• Provide guidance, information and presentations to applicants, members, faculties, school boards and other stakeholders regarding regulations and College policy and practices.

Training and Development

• Plan, develop, and implement ongoing training programs and resources required by unit staff for all aspects of their role
• Motivate and oversee the Membership Records Assistants team through staff training, performance evaluation, coaching, mentoring, and development and implementation of performance improvement plans.

Records Management

• Monitor research in best practices and strategies to obtain international educational credentials
• Ensure compliance with legislation regarding collection and retention of information, alternative documentation, fair registration, and privacy regulation
• Perform other duties as assigned.

Qualifications, Skills, and Experience:

• Postsecondary education required. An undergraduate degree is preferred or a combination of training, education and experience
• A minimum of one year of previous relevant experience in leadership, policy, process development and/or project management
• Previous experience within a regulatory, academic or credential assessment setting preferred
• Bilingualism (English and French oral, written and comprehension) required
• Operational oversight skills, including managing team workflows, assigning tasks, monitoring volumes, conducting quality control, and supervising staff performance through evaluations and performance improvement plans
• Ability to mentor and coach team members, providing constructive feedback and development planning to build capacity and support continuous learning
• Ability to understand, apply and contribute to the interpretation of provincial legislation, organizational by-laws, and internal policies particularly those related to credential documentation, privacy, fair registration, and information retention
• Ability to make consistent, high-quality, evidence-based decisions and recommendations aligned with regulatory frameworks and organizational policies
• Bilingual written and oral communication skills (French and English), to deliver presentations, provide guidance on organizational policies and practices, summarize complex cases, draft appeal submissions, and contribute to policy and procedure development
• Ability to plan, develop and deliver training programs and resources to support staff development and operational effectiveness
• Knowledge of international academic and professional documentation standards and best practices in receiving and validating credential documentation

To apply, please submit your cover letter and resume through our application portal no later than May 4, 2026.