Ontario College of Teachers signs French language services protocol
March 13 2018
The College of Teachers is enhancing its French language services by establishing a protocol to address any complaints the French Language Services Commissioner may receive in the future about the College's services.
"This confirms the College's continuing strong commitment to offer services of high quality in French and English," said College CEO and Registrar Michael Salvatori, OCT.
The College, which is the second Ontario regulator to sign such a protocol, will report to the Commissioner the outcome of an investigation as well as any action we take to resolve or address a complaint.
The College, which is not subject to the French Language Services Act nor under the Commissioner's jurisdiction, voluntarily enters into an agreement with the Commissioner because we are committed to provide services of equal quality in French and English, in keeping with our values of quality, excellence and professionalism.
The protocol lists the terms and conditions under which the Commissioner may refer a complaint to the College for investigation. It also details the process by which the College will investigate a complaint.
By signing this protocol, the College guarantees that we will investigate any complaint the Commissioner may receive in a timely, efficient and fair manner.
Whether through our French-language publications, human resources or client services, the College's duty to offer services of equal quality in French and English remains central to our public service ethic and organizational values of efficiency, effectiveness and excellence.