101 Bloor Street West
Toronto ON, M5S 0A1
P: 416-961-8800
Toll Free (Ontario Only): 1-888-534-2222
F: 416-961-8822
info@oct.ca

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Complaints Process

The College takes complaints against our members seriously. To make a complaint:

  1. Talk to the teacher or principal first
    If appropriate, see if the issue can be dealt with at the school level.
  2. Talk to the College
    If further assistance is needed, call our Investigations and Hearings Department.
    Toronto: 416-961-8800
    Toll-free: 1-888-534-2222

File a complaint

If we can’t help you resolve the issue, a formal complaint can be filed with our intake staff. Complaints are screened to ensure they are neither frivolous nor an abuse of process. Anonymous complaints will not be investigated.

File a complaint online

File a complaint by mail

Complaints may be filed via letter, recording, or video and sent to:

Registrar of the College
101 Bloor Street West, Toronto
ON M5S 0A1

When submitting a complaint, you must include:

  • Your name
  • Address and phone #
  • Nature of the complaint
  • Name of the teacher
  • Any other supporting evidence for consideration

Need assistance with a submission? Please call:
Toronto: 416-961-8800
Toll-free: 1-888-534-2222

Further details of the complaints process can be found in our guide: Steps to Take: If You Have a Concern About a Member(PDF) (176 KB)

What happens once a complaint has been made?

Informing the College member

Accused members will be informed of the complaint and given 60 days to respond. Their response will be shared with you.

Resolution

If applicable, complaints may be settled through our voluntary Complaint Resolution program without an extensive investigation or hearing.

Investigation

If the complaint cannot be resolved through Complaint Resolution, an investigation will be conducted, including interviews with those involved. The complainant or member can provide relevant information.

101 Bloor Street West, Toronto ON, M5S 0A1, P: 416-961-8800 / Toll Free (Ontario Only): 1-888-534-2222 / F: 416-961-8822 / info@oct.ca

© 2018 Ontario College of Teachers

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