The College takes complaints against our members seriously. To make a complaint:
If we can’t help you resolve the issue, a formal complaint can be filed with our intake staff. Complaints are screened to ensure they are neither frivolous nor an abuse of process. Anonymous complaints will not be investigated.
When submitting a complaint, you must include:
- Your name
- Address and phone #
- Nature of the complaint
- Name of the teacher
- Any other supporting evidence for consideration
Need assistance with a submission? Please call:
Further details of the complaints process can be found in our guide: Steps to Take: If You Have a Concern About a Member (176 KB)
What happens once a complaint has been made?
Informing the College member
Accused members will be informed of the complaint and given 60 days to respond. Their response will be shared with you.
If applicable, complaints may be settled through our voluntary Complaint Resolution program without an extensive investigation or hearing.
If the complaint cannot be resolved through Complaint Resolution, an investigation will be conducted, including interviews with those involved. The complainant or member can provide relevant information.