Complaints Process
Talk to the Teacher or Principal First
If appropriate, talk to the teacher, school principal or a school board official first if you have a concern about a College member.
Talk to the College
When in doubt, phone the College’s Investigations and Hearings Department at 416-961-8800 or toll-free in Ontario at 1-888-534-2222. We may be able to help you find a solution with the school board or help you to file a formal complaint.
Submit a Complaint
You may wish to file a formal complaint with the College. College staff will investigate the matter if it relates to professional misconduct, incompetence or incapacity and is not frivolous, vexatious or an abuse of process. All pertinent material will be submitted to the Investigation Committee for its consideration.
In order to submit a complaint against a member of the College, please use the College’s online complaint form.
A complaint may also be submitted in writing, or recorded on a tape, film or disk and sent to the Registrar of the College, 101 Bloor Street West, Toronto ON M5S 0A1. You must provide your name, address and telephone number as well as the nature of the complaint, the name of the member and any other pertinent information.
If you are not able to submit your complaint online or record your complaint in writing, please contact the Investigations and Hearings Department for assistance at 416-961-8800 or toll-free in Ontario at 1-888-534-2222, Ext. 582.
The College does not investigate anonymous complaints.
Standard procedures ensure that all parties concerned have access to the same complete information.
Informing the College Member
If the Investigation Committee determines the complaint falls within the College's jurisdiction, the member is informed of the complaint and is given an opportunity to respond in writing within 35 days. The response may then be shared with the complainant.
Complaints Resolution
Most complaints are considered for their suitability under the Complaints Resolution Program, which is voluntary and consented to by both parties. The College uses complaints resolution to resolve complaints without an extensive investigation or contested hearing. All parties must agree to participate in complaints resolution, the result must be in the public interest and the outcome must be similar to outcomes from regular hearings.
Investigating the Complaint
If the matter is not resolved via the Complaints Resolution Program, the College will then conduct an investigation, which could include interviewing individuals the complainant and the member feel can provide relevant information.
