Posting 23-50
Bilingual Policy Analyst, Policy & Governance Unit

Policy, Governance and Tribunals Department

Permanent Position, Category 5 - Hiring Range $92,451 - $114,674

Background

The Ontario College of Teachers licenses, governs and regulates Ontario’s teaching profession to serve and protect the public interest. Under the authority of the Ontario College of Teachers Act, 1996, the College:

• sets ethical standards and standards of practice for the profession
• accredits teacher education programs and courses
• issues, suspends and revokes teaching certificates
• receives complaints about its members and investigates allegations of misconduct, incompetence or incapacity

To be eligible to work in Ontario’s publicly funded elementary and secondary school system, all teachers, principals and vice-principles must be certified by the College and remain members of the College in good standing.

Language proficiency testing may be administered as part of the recruitment process.

Purpose of Position

Reporting to the Manager of Policy and Governance, the Bilingual Policy Analyst will primarily work on legislative, regulatory and operational programs and projects that have cross-College and profession-wide impacts. Supported by strong research, policy analysis, project management and stakeholder relations skills, this position plays a critical role in operationalizing significant enhancements in the regulation of the teaching profession.

Key Responsibilities

This position requires a strong professional background and experience in policy and governance, preferably in the regulatory field and gained at another regulator. Experience working with ministry staff and other oversight agencies (e.g. the Office of the Fairness Commissioner) would be valued. The successful candidate should have excellent analytical, writing and presentation skills. A passion for legislative and regulatory processes in Ontario is a must. Official bilingualism and/or membership in the Law Society of Ontario are considered assets for this role.

Policy & Research:

• Oversee issue-monitoring systems for assigned policy areas, including anticipating possible issues by reviewing daily news summaries and other relevant stakeholder communications.
• Analyze reports and policy documents prepared by government ministries, Crown agencies or the broader regulatory and education sectors, prepare summaries and flag items of interest to the College and the teaching profession.
• Help to ensure that the College is able to respond to new and emerging issues from the media, public, Ministry of Education, Office of the Fairness Commissioner, legislature or education sector organizations.
• Identify and assess policy alternatives in terms of their benefits, deficiencies and impact on the Ontario College of Teachers.
• Develop recommendations for consideration by senior management, Council, subcommittees, and committees.
• Prepare materials, including presentations, briefing notes, decision notes and statistical analysis on matters including legislation, regulation, and government proposals that may affect the College, including identification of implementation issues for College business practices and other impacts.
• Represent the College in stakeholder meetings, including with various ministries, agencies and other regulators.

Governance:

• Maintain current knowledge of best practices in regulatory governance.
• Assist in preparing advice for Council, subcommittees, and committees on governance matters, including issues of authority, functioning and process, and matters related to legislative or regulatory requirements.
• Research and develop policy and procedure recommendations that comply with legal requirements and best practice models.
• Support the development and implementation of policies, protocols, manuals and forms and ensure consistent best practices.
• Respond to Council, subcommittee and committee correspondence and inquiries.
• Maintain records of policy and procedure development, including through discussions that occur at Council, subcommittee and committee meetings.
• Assist in coordinating governance and other follow-up activities of Council, subcommittees and committees to ensure efficient and effective operations.
• Collaborate cross-departmentally to develop stakeholder communications regarding policy or procedural actions approved by Council and senior leadership.
• Help oversee and maintain internet/intranet content, including posting updated, new or relevant policy-related information as required.
• Perform other duties as assigned by the Manager of Policy and Governance.

Qualifications, skills and knowledge

• Post-secondary education in policy or a related field is required; an equivalent combination of training and experience may be considered.
• Training and/or experience related to governance, including decision-making processes, motions and parliamentary procedures, councils and committees, organizational bylaws, etc.
• Ability to develop in-depth knowledge and application of the Ontario College of Teachers Act, 1996 and its regulations, as well as other legislation, issues and resources related to the practice of teaching in Ontario.
• Ability to gather and synthesize complex information (written and verbal) for the appropriate audience level in both French and English.
• High level of communication skills with particular emphasis on excellent writing ability to convey information in a clear and concise manner.
• Demonstrated knowledge and experience with collecting and analyzing data to inform recommendations would be an asset.
• Previous experience with project planning and delivery is considered an asset.
• The successful candidate must be self-directed and motivated to deliver agreed-upon outcomes with minimal supervision, often within short timelines.
• Ability to work individually as well as working as part of a team.
• Ability to prioritize and manage conflicting demands.
• Proficiency in EDI with an emphasis on barriers experienced by marginalized groups within institutions and regulation.
• Membership with the Law Society of Ontario and/or specialized training in the field of governance.

To apply, please forward your cover letter and resume no later than October 16, 2023.

Posting 23-49
Senior Policy Analyst, Policy & Governance Unit

Policy, Governance and Tribunals Department

Permanent Position, Category 5a - Hiring Range $107,975 - $127,439 

Purpose of Position

Reporting to the Manager of Policy and Governance, the Senior Policy Analyst will help to lead a team of Policy Analysts in their work on legislative, regulatory and operational programs and projects that have cross-College and profession-wide impacts. Supported by strong research, policy analysis, project management and stakeholder relations skills, this position plays a critical role in operationalizing significant enhancements in the regulation of the teaching profession.

Responsibilities

This position requires an experienced professional who will oversee all aspects of the policy lifecycle through research on emerging issues and trends, the development of briefing materials, policy papers, and strategic advice to management and senior management.

In delivering this work, the Senior Policy Analyst must build upon a significant level of policy experience within the regulatory field, and experience working with ministry staff and external stakeholders. The successful candidate must provide excellent analytical, writing and presentation skills. A passion for legislative and regulatory processes in Ontario is a must, as is lateral thinking and being naturally inquisitive. Official bilingualism may be considered an asset for this role.

The Senior Policy Analyst will:

• Navigate uncertain, complex, and novel situations, identify relevant issues, and develop and execute effective recommendations and work products.
• Play a leading role in the planning, research, analysis, and implementation of projects.
• Use strategic and critical thinking skills, conduct research and analysis, provide interpretation of trends, challenges and opportunities, and develop relevant and balanced policy options.
• Use analytical skills and political acuity to identify risks and key considerations in developing options and recommendations for decision makers, and to identify appropriate framing specific to the issue and audience.
• Provide multi-faceted support to the College as a whole, including assisting with and/or leading strategic, cross-departmental projects.
• Lead the generation of responses to policy issues arising from government, key stakeholders and the public.
• Represent the College in stakeholder meetings, including with various ministries, agencies and other regulators.
• Lead policy staff in a highly collaborative and consultative manner on policy development projects.
• Provide initial and ongoing training, coaching, mentorship, and supervision to the Policy Analysts.
• Respond to management and Council correspondence and inquiries as required.
• Provide issue management support to the Manager of Policy and Governance, Director of Policy, Governance and Tribunals, Registrar and CEO, and Chair of Council as required.
• Perform other duties as assigned by the Manager of Policy and Governance.

Qualifications

• Familiarity with governing statutes for self-regulating professions, notably the Ontario College of Teachers Act and its regulations, and related statutes (e.g. Education Act).
• Knowledge of the Ontario government’s policy-making and legislative processes and requirements.
• The ability to interpret and advise upon new or existing legislative authorities, regulations and other regulatory mechanisms or policies.
• A proven ability to plan and manage complex projects, including establishing priorities, anticipating issues, identify and recommending options, and implementing recommendations.
• Strong consultative and partnership building skills.
• Proficiency in EDI with an emphasis on barriers experienced by marginalized groups within institutions and regulation.
• Demonstrated experience navigating competing perspectives to generate consensus and buy-in among internal and external stakeholders to advance policy objectives.
• A history of identifying effective and creative options to solve complex problems.
• Demonstrated experience in supporting leadership decision making, including providing evidence-based policy recommendations and advice.
• Superior writing, research, and analytical skills.
• Proficiency working in a constructive team environment with competing demands, pressures and priorities.

This position additionally requires:

• A university degree, preferably at the graduate level, in a relevant field including (but not limited to) public administration, political science, or law.
• Minimum 7 years’ experience within a policy role, preferably gained at a regulatory College.
• Membership as a lawyer in good standing with the Law Society of Ontario, preferably with specialization or experience in administrative law.

To apply, please forward your cover letter and resume no later than October 16, 2023.

Posting 23-48
Director, Policy Governance and Tribunals, Administration Unit

Policy, Governance and Tribunals Department

Permanent position; category 3 – Hiring Range - $172,315 to $193,943

To provide executive support to the Office of the Registrar and coordination and management of the Council Services, Policy and Research and Tribunals.

Responsibilities:

• Provide support to the Office of the Registrar and the College Council, Committees and Rosters.
• Provide leadership and management to support all aspects of College governance as well as the College's legislative objects.
• Support the operations of College tribunals.
• Provide leadership to the managers and staff in the units of the Department.
• Aligning with goals set out in the College's strategic plan, establish Department program objectives and priorities and coordinate the work of the units within the Department, ensuring professionalism, accuracy, timely completion and an equitable distribution of work in effectively accomplishing the objectives.
• Establish and maintain efficient and effective Department procedures, train and orient new managers and staff, communicate performance standards for the units and regularly evaluate the performance of managers and staff.
• Prepare regular management reports and data for the Registrar.
• Maintain information on department policies and procedures and provide appropriate direction and training for staff and managers.
• Provide support and expertise in the development and maintenance of operational policies across the College.
• Communicate with the Registrar regarding any significant observations or information pertaining to Governance and Policy.
• Assess risk and risk mitigation associated with the integrity of the College in its mandate to support the public interest.
• Interpret and communicate Governance and administration policies to department managers and staff.
• Oversee the department & related Council and Committee budgets.
• Provide advice to the Registrar on handling specific cases or general policy issues relating to activities administered.
• Ensure that correspondence under the Registrar's signature is prepared promptly and that the content is accurate and of high quality.
• Ensure that correspondence under the Chair of Council's signature is prepared promptly and that the content is accurate and of high quality.
• Provide staff support to the work of:
  • Council and Subcommittees of Council
  • Adjudicative Body of Chairs
  • Registration Appeals Committee
  • Accreditation Appeals Committee
  • Discipline Committee and the Fitness to Practise Committee
• Develop meeting agendas and Registrar liaison meetings with Ministry of Education representatives.
• Ensure that the strategic priorities set by Council are reflected in the operations of the Department.
• Other duties as assigned by the Office of the Registrar

Knowledge, Skills and Experience:

• Adept at change management strategies with experience leading projects.
• Proven ability to research, analyze, and mitigate risk management issues for the organization.
• Expertise in EDI with an emphasis on barriers and marginalization experienced within institutions and legal settings.
• Experience with stakeholders in the public sector is highly desirable.
• Strong attention to detail and accuracy.
• Knowledge of Administrative Law and Principles of Procedural Fairness.
• Parliamentarian expertise.
• Knowledge of the Ontario College of Teachers Act, 1996, Ontario College of Teachers By-laws and the Rules of Procedure and the Statutory Powers Procedures Act.
• A strong team player that can work collaboratively with senior management, Council, committees, and employees.
• Excellent written and verbal communication and presentation skills.
• Able to lead a Hybrid work environment.
• French Bilingualism is an asset for this position.

To apply, please forward your cover letter and resume no later than October 16, 2023.

Posting 23-46
Council and Committees Officer, Policy & Governance Unit

Policy, Governance and Tribunals Department

Permanent Position, Category 7 - Hiring Range $77,188 - $89,929

A senior administrative professional, with extensive experience coordinating support for corporate boards and committees, you will bring strong communication, planning and supervision skills to the College’s administrative support to College Council and Committee meetings.

Responsibilities:

• Coordinate administrative and technical support for College Council and its three subcommittees (Audit and Finance; Human Resources; and Selection and Nominating), as well as the Adjudicative Body of Chairs and other committees as required
• Provide guidance on governance processes and procedural best practices as required; facilitate orientation and training support as required for Council, committee, roster members and staff in other units who support certain committees, including in the use of eScribe meeting management technology, SutiExpense claims technology and videoconferencing software
• Ensure that meeting agendas, minutes and briefing notes are developed and archived according to College standards by maintaining a current searchable archiving database
• Provide virtual or onsite staffing for meetings, including minute-taking, projecting documents, and addressing technical issues
• Proof-read and edit minutes prepared by other staff
• Oversee arrangements for projection, recording, videoconferencing resources for Council and committees as required
• Track and follow-up on meeting action items, coordinating, formatting and editing of policy documents, tracking and drafting Council and committee agendas, draft committee reports and meeting minutes
• Coordinate orientation sessions for new Council members and help plan ongoing development and training as required
• Maintain an electronic database of Council member terms, committee appointments and roster members
• Prepare draft motions for Council and committee meetings
• Prepare, track and communicate Council decisions to senior management
• Ensure that work prepared for Council or senior staff is of high quality and is processed according to format in a timely manner
• Act as a resource person for staff with respect to the status of decisions of Council and committees
• Coordinate and assist with onsite meeting preparations as required
• Onsite attendance is required for this role from time to time
• Review and process expense claims for Council, committee and roster members, preparing and submitting on behalf of Council, committee and roster members after each meeting when requested (approximately 60-70 individuals)
• Arrange for the administration of an oath of office upon appointment for all Council, committee and roster members (EN and FR)
• Develop content for and maintain currency of GovNet, the Council, committee and roster member intranet site, by posting news items, training materials and policies as required
• Maintain Council and committee meeting schedule on GovNet
• Approximately 10 to 15% of services will be conducted in French (verbal and written)
• Provide assistance to the Chair of Council, Council, committee and roster members and respond to general inquiries, as required
• Review all applications for governance positions received via the College web portal, confirm applicant eligibility and distribute applications internally for review as appropriate
• Update College Bylaws to reflect all amendments and maintain current versions, both electronic and on the College website
• Make travel arrangements and hotel reservations for all in-person meetings and events
• Support internal College statistics work groups for preparation of the Annual Report and the annual report to the Office of the Fairness Commissioner
• Other duties as assigned by the Manager, Policy and Governance or the Director, Policy, Governance and Tribunals

To apply, please forward your cover letter and resume no later than October 11, 2023.

Posting 23-45
Service Desk Specialist, Information Technology Unit

Corporate Services Department

Permanent Position, Category 11, Hiring Range $67,060 - $74,174

The Service Desk Specialist’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user service requests. Problem resolution may involve the use of diagnostic and service desk request tracking tools, as well as require that the individual give remote and in-person, hands-on help at the desktop level.

Responsibilities:

• Provide service desk support in a courteous manner and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk system.
• Record, track, and document all actions taken to resolve a service desk ticket.
• Escalate service tickets (when required) to the appropriately experienced technician.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform timely workstation hardware and software upgrades as required.
• Assist with onboarding of new users.
• Install, test and configure new workstations, peripheral equipment and software.
• Perform preventive maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Maintain inventory of all equipment, software and software licenses using Inventory tracking software
• Develop help sheets and frequently asked questions lists for end users.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Other duties as assigned by the Service Desk Supervisor, or the Manager of Information Technology.

Qualifications:

• College diploma or university degree in the field of computer science and/or 5 years equivalent work experience.
• Microsoft and Mac certifications an asset.
• Knowledge of IT infrastructure like Scanners, MFP Printers, Firewalls, Switches, Wifi, VoIP Phones, VPN, Cabling, Laptops, Desktops, Macs and Smart Mobile Devices.
• Experience with the latest operating systems for Windows, Windows server, VMware and Mac OS.
• Extensive application support experience with Microsoft 365, Adobe, McAfee, Exchange, Active Directory.
• Working knowledge of a range of diagnostic utilities, including ping, telnet, NS lookup, and Wireshark.
• Good understanding of the organization’s goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.

Personal Attributes

• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Work Conditions

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

To apply, please forward your cover letter and resume no later than October 11, 2023.

Posting 23-44
Bilingual Client Services Assistant, Client Services Unit

Membership Services Department

Permanent Position, Category 13 - Hiring Range $50,428 - $55,833

Experience required in a modern client contact centre environment, with professional French- and English-language oral communication ability as well as strong writing skills to provide excellent service in responding to e-mail enquiries and letters. French language proficiency testing will be administered as part of the recruitment process for this position.

Responsibilities

• Answer enquiries and provide accurate and concise information by telephone and in writing to members, applicants and the general public in an inbound call centre environment
• Provide assistance and advice to internationally educated teachers seeking a teaching license in Ontario
• Advise applicants as to the status of their application and provide information on how to obtain documents required for registration
• Provide information on additional qualification courses, admission prerequisites and course providers
• Provide assistance with fee payments, member login and member update information on the membership database.
• Engage in problem solving to resolve issues for applicants and members
• Escalate complex inquiries to Client Services Researchers and Officers using the Client Services Escalation protocol
• Verify caller identity prior to the release of all personal information.
• Participate in cross-training for occasional assignment to Membership Records Assistant and/or Evaluation Assistant responsibilities.
• Perform other duties as assigned by the Manager of Client Services.

To apply, please forward your cover letter and resume no later than October 10, 2023.