Complaints Process
Talk to the Teacher or Principal First
When a member of the public expresses a concern about a member of the College, he or she is encouraged to talk to the teacher, principal of the school or a board official, if appropriate.
Talk to the College
When certain concerns are not resolved at the local school or board level, College staff may be able to assist you in finding a local solution. Contact the Investigations and Hearings Department at 416-961-8800 or toll free in Ontario at 1-888-534-2222.
Submit a Complaint in Writing
You may wish to file a formal complaint with the College. College staff will investigate the matter if it relates to professional misconduct, incompetence or incapacity and all pertinent material will be submitted to the Investigation Committee for its consideration.
A complaint must be in writing and sent to the Registrar of the College, 101 Bloor Street West, Toronto ON M5S 0A1. You must provide your name, address and telephone number as well as the nature of the complaint, the name of the member and any other pertinent information. Anonymous complaints are not investigated by the College.
This standard procedure ensures that all parties concerned have access to the same complete information.
Informing the College Member
If the Investigation Committee determines the complaint falls within the College's jurisdiction, the member is informed of the complaint and is given an opportunity to respond in writing within 35 days. The response is then shared with the complainant.
Dispute Resolution
Most complaints are first considered for their suitability under the Complaint Resolution Program, which is voluntary and consented to by both parties. The College uses complaint resolution to facilitate the resolution of complaints without a full investigation or full hearing. All parties must agree to participate in complaint resolution, the result must be in the public interest and the outcome must be similar to what a hearing would have produced.
Investigating the Complaint
If the matter is not resolved via the Dispute Resolution Program, the College will then conduct an investigation, which could include interviewing individuals the complainant and the member feel can provide relevant information.
