101 Bloor Street West
Toronto ON, M5S 0A1
P: 416-961-8800
Toll Free (Ontario Only): 1-888-534-2222
F: 416-961-8822
info@oct.ca

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The Ontario College of Teachers is Canada’s only self-regulatory body for teachers. The College licenses, governs and regulates teachers in Ontario.

You can find information about teaching jobs in Ontario and the rest of Canada by visiting Education Canada and Teach in Ontario.

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Posting 14-17
Bilingual Client Services Assistant, Client Services Unit
Membership Services Department

Full-time limited term contract appointment (8 months)

Category 13 – $41,856 – 56,813

Experience required in a modern client contact centre environment, with professional French- and English-language oral communication ability as well as strong writing skills to provide excellent service in responding to e-mail enquiries and letters. French-language proficiency at the following Canadian Language Benchmark levels: oral expression (9), oral comprehension (9), written comprehension (9), and written expression (9).

Primary Duties:

  • Answer enquiries and provide accurate and concise information by telephone, in writing and in person to members, applicants and the general public
  • Provide assistance and advice to internationally educated teachers seeking a teaching license in Ontario
  • Advise applicants as to the status of their application and provide information on how to obtain documents required for registration
  • Provide information on additional qualification courses, admission prerequisites and course providers
  • Receive and process fee payments and member update information on the membership database.
  • Receive and process requests for various print materials produced by the Ontario College of Teachers
  • Collaborate with colleagues in other units in the department to provide information to applicants and members
  • Engage in problem solving to resolve issues for applicants and members
  • Refer complex inquiries to Client Services Officers
  • Verify caller or visitor identity prior to the release of all personal information.
  • Cross-training for occasional assignment to Membership Records Assistant and/or Evaluation Assistant responsibilities.
  • Perform other duties as assigned by the Manager of Client Services.

To apply, please forward your resume and covering letter by May 7, 2014. E-mail: careers@oct.ca. Indicate Posting Number 14-17 in the subject heading.

101 Bloor Street West, Toronto ON, M5S 0A1, P: 416-961-8800 / Toll Free (Ontario Only): 1-888-534-2222 /
F: 416-961-8822 / info@oct.ca

© 2014 Ontario College of Teachers

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